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based on Twilio Logs , both users have connection error .


Order ID : 11243


I think on this Order we dont have any issues ,

Doctor join to session at time but patient join after 5 minutes .

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Order ID : 11231


on this order , both user can not join to session , and after reconnecting they got duplicate user error ( one user want join meeting with twice at the same time )


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Order ID : 11227


on this order , patient and doctor can not connect to Twilio  :


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In the photo below, it is clear that the doctor has timed out due to a communication problem :


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Order ID : 11214

On this order we don't have error :


user join meeting by 13 minutes delay and after that user has no any connection time out or packet loss :


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The doctor was in the meeting for an hour, but in the first 20 minutes, he had a high packet loss rate :


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Order ID : 11225


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On this order  doctor has no any any packet loss or other issue   :

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patient has no error and packet loss :


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